FAQ

FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

We strive to process your order promptly, usually within 3 business days. Rest assured, as soon as your order is processed, you will receive an email notification confirming the same. If you have any further questions or need additional information, please don't hesitate to reach out to us. We're here to assist you and will respond as quickly as possible.

It depends on where you are. Orders processed Online will take 5-10 business days to arrive. International deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We work with trusted carriers to ensure timely and reliable delivery services. For specific information regarding shipping times to your location, please contact our customer support team.

For watches purchased online, it is important to note that orders placed without obtaining a quote first will be automatically declined and not processed.

Yes, if in-person delivery is something you might be interested in, it involves the least amount of people between you and our warehouse, and is probably the safest way to get the item to you. We have a full-time employee who does just that, bringing your product to you in person. They are willing to travel almost anywhere in the world to deliver your purchases. If you need this service, please let us know and the cost will be discussed and calculated at the time of purchase.

Services

We offer

  • Diamond settings: Our skilled craftsmen can expertly set diamonds in your jewelry.
  • Cleaning services: We provide professional cleaning services for both watches and jewelry, including polishing to restore their shine and luster.
  • Appraisal services: Explore options to sell, trade, or consign your watch through our comprehensive appraisal services.
  • Repair services: We offer reliable and precise repair services for watches to ensure their proper functionality.

For more detailed information and guidance on each of these services, please visit the respective pages on our website. If you have any specific inquiries or require further assistance, feel free to reach out to us using our contact form. We're here to provide you with the expertise and support you need.

When you're interested in our services for jewelry and watches, simply visit our website and navigate to the contact page. There, you'll find a convenient contact form that you can fill in with the necessary details. Please provide us with information about the specific service you're interested in, and any additional requirements or preferences you may have.

Once we receive your inquiry, our team will promptly get in touch with you to discuss our process in detail and provide you with a personalized quote based on the kind of service needed and the specific product involved. We strive to ensure that our customers receive transparent information and a tailored solution that meets their needs. Feel free to reach out to us, and we'll be delighted to assist you.